Experienced Service Advisor-CMA's Williamsburg Ford

CMA's Williamsburg Ford • Leon, VA

13d • $75,000 - $125,000

About The Position

CMA Williamsburg Ford is hiring an experienced Service Advisor for its high-volume dealership service operation. The role involves managing a daily service lane, coordinating with technicians, and keeping customers informed while delivering a professional, customer-first experience. Carter Myers Automotive is an employee-owned (ESOP) company that emphasizes clear expectations, fair workloads, accountability, stability, and career growth. The position is advertised with earnings of $75,000–$125,000 and the service department is closed on Sundays.

Requirements

• 4–5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment.
• Proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience.
• Demonstrated success in a high-volume service drive, including managing a steady car count, coordinating with technicians, and communicating effectively under pressure.
• Ability to build long-term customer relationships, explain recommendations clearly, and maintain trust through transparent communication and timely updates.
• Experience with dealership DMS platforms such as CDK, Reynolds & Reynolds, ADP, or similar.
• Strong attention to detail and accurate documentation.
• Strong technical understanding of maintenance and repair needs for effective triage, accurate write-ups, and confident customer discussions.
• Strong organizational and time-management skills, including prioritizing repair orders, managing promise times, and supporting shop efficiency.
• Customer-focused mindset, professionalism, teamwork, and pride in delivering an outstanding service experience.
• Valid driver's license and a clean driving record.
• Ability to pass a drug screen and pre-employment background check.

Responsibilities

• Manage a daily service lane and build long-term customer relationships.
• Write accurate repair orders and clearly explain service recommendations.
• Communicate effectively with technicians to keep work moving efficiently.
• Proactively update customers throughout the repair process.
• Deliver a professional, customer-first experience on every visit.

Benefits

• 401(k) with company match.
• Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision insurance.
• Tuition assistance.
• Career growth opportunities within CMA’s dealership network.
• Employee discounts on vehicles and services.
• Closed Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed