AutoNation Ford of Bradenton - Service Advisor

AutoNation • Bradenton, FL

1d

About The Position

The Service Advisor works in the service department as the go-between for Service Technicians and customers. The role involves an active presence in the service lane and explaining technicians’ recommendations in clear, easy-to-understand language, including relevant opportunities to help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to support customers and build loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders with cost and time estimates, providing full transparency.
• Communicate with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Build product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED