AutoNation Ford of Panama City - Experienced Service Advisor

AutoNation • Panama City, FL

8d

About The Position

The Service Advisor works in AutoNation Ford of Panama City’s service department as the go-between for Service Technicians and customers. The role involves active participation in the service lane, explaining technicians’ recommendations in easy-to-understand language, and suggesting relevant upsell opportunities to help keep customers’ vehicles safe. The Service Advisor uses communication skills, automotive knowledge, and technology to create a positive service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers when they arrive.
• Determine vehicle needs using customer information and vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan for ongoing vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely work completion.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.
• Explain technicians’ recommendations and suggest appropriate upsell opportunities.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED