AutoNation Ford of Bradenton - Sales Retail Associate

AutoNation • Bradenton, FL

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About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The associate responds to leads promptly, answers questions, provides information, and helps customers move from phone or internet contact to an in-store experience while delivering exceptional service.

The role involves helping customers select a vehicle, discussing terms and payment options suited to their lifestyles, budgets, and expectations, and closing sales. Associates provide support before and after purchase, follow up to ensure customer satisfaction, encourage customer loyalty, and help transition customers to the Service department. AutoNation describes a supportive team, nationwide inventory, career paths into finance and management, and a workplace culture based on trust, transparency, teamwork, and inclusion.

Requirements

• High school diploma or equivalent.
• Ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer customer questions and provide vehicle and purchasing information online, over the phone, and in person.
• Guide customers from initial phone or internet contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that fit their needs, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers before and after purchase to ensure satisfaction and support customer loyalty.
• Help transition customers to the Service department for their ownership experience.
• Set and achieve targeted goals.

Benefits

• Competitive compensation.
• 401k matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED