AutoNation Ford Lincoln Orange Park - Service Advisor

AutoNation • Orange Park, FL

4d

About The Position

The Service Advisor works in the service department as the go-between for Service Technicians and customers. The role involves active participation in the service lane and explaining technicians’ recommendations in easy-to-understand language, including suggesting additional services that help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to uncover service opportunities, support customer loyalty, and provide an exceptional service experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to help customers effectively.
• Provide an exceptional customer experience that builds loyalty.

Benefits

• Competitive compensation
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED