Ford/Lincoln Service Manager

OC Welch Ford Lincoln, Inc. • Hardeeville, SC

2d

About The Position

O.C. Welch Ford Lincoln is seeking a Ford/Lincoln Service Manager to join its dealership. Prior Ford or Lincoln experience is required. The role oversees service department operations, supports a positive customer experience, manages service personnel and workflow, and ensures compliance with manufacturer warranty policies and procedures.

Requirements

• Prior Ford or Lincoln experience is required.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experiences and carry out additional assignments that help the dealership leave a positive impression.
• Manage and hire technicians and service advisors; interview candidates and make new hires.
• Distribute work among technicians and prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for owner inquiries by phone or in person, ensuring customers are not mishandled.
• Build relationships with customers by spending quality time with them.
• Forecast department goals and objectives.
• Understand and ensure compliance with manufacturer warranty policy and procedure.
• Establish and maintain 24-hour follow-up with customers to confirm satisfaction with their service experience.

Benefits

• Competitive pay
• Flexible working hours
• Health insurance
• PTO
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed