(USA) Tire and Battery Service Advisor

Walmart•Austin, TX

2d•$21 - $29•Onsite

About The Position

The Tire and Battery Service Advisor supports operations and sales in the Tire and Battery Center (TBC), maintaining a safe, organized, stocked, and properly merchandised sales floor. The role monitors tire and battery orders, assists members with installation appointments, communicates order and lead-time changes, and helps members with tire maintenance and repair services. The advisor provides knowledgeable, high-quality member service by identifying needs, recommending suitable tire and battery products, explaining warranties, supporting purchasing and service decisions, and resolving concerns. The role also promotes TBC merchandise and services, coordinates service-bay workflow and appointments, and helps team members develop and deliver effective service. Responsibilities include operating TBC equipment safely, completing vehicle service requests and tests, processing member purchases and payments, handling returns and exchanges, and completing required documentation. The advisor uses digital tools and point-of-sale systems, follows company policies and applicable safety and compliance requirements, and demonstrates Walmart’s values through teamwork, integrity, customer service, and continuous improvement.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damaged goods.
Stock merchandise, set up and maintain product displays, clean and organize merchandise, remove damaged goods, apply signs and prices, and secure fragile and high-shrink items.
Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation options or tire fitments.
Assist members with tire maintenance and repair services.
Greet members, identify their needs, recommend appropriate tire and battery products and services, explain warranties, assist with purchase and service decisions, and resolve concerns.
Promote the value of TBC merchandise and services and collaborate with club associates to increase member awareness.
Prioritize and triage service-bay workflow by reviewing waiting members and service requirements, managing appointments efficiently, and making recommendations to the TBC Team Lead or technicians.
Use knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage team adoption of new tools.
Model high-quality service and act as a brand advocate; understand team roadblocks and assist with training and developing team members.
Complete vehicle service requests and tests, operate TBC equipment safely, receive and manage merchandise and supplies, and complete and maintain required documents.
Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy and uphold company values.
Complete assignments and priorities by using policies, data, and resources; collaborating with relevant people; communicating progress; addressing improvement opportunities; and adapting to change and feedback.
Promote a respectful and inclusive workplace, build trusting relationships, communicate positively, and help, develop, and recognize team members.
Act with integrity, accountability, humility, honesty, fairness, and transparency, and support the company's goal of becoming a regenerative company.
Prioritize customers and members, use reliable information in decision-making, and balance short- and long-term priorities.
Demonstrate curiosity, resilience, continuous improvement, and openness to new technologies and skills.
Follow TBC safety, security, legal, and service requirements; provide accurate information; report complaints and hazards; use equipment and supplies correctly; and complete required documentation.
Follow point-of-sale procedures and applicable laws, prevent shrink, assist members with payment methods, return policies, and item locations, and report complaints and operational problems.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion through bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.
Potential hourly premiums of $0.35 to $3.00 in specific circumstances.