Service Advisor - Mercedes-Benz of Houston North

AutoNation • Houston, TX

1d

About The Position

The Service Advisor works in AutoNation’s service department as the liaison between Service Technicians and customers. The role involves active participation in the service lane, explaining technicians’ recommendations in easy-to-understand language, and identifying relevant upsell opportunities that help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to provide a strong customer experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare customer repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Insurance plans, including health, dental, and vision.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED