Service Advisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Valid driver's license.
• One year of related experience in the automotive service environment.
• Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work days, nights, weekends, and holidays.
• Ability to safely operate a motor vehicle.
• Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
• Ability to stand and walk for extended periods and frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist.
• Ability to climb ladders to retrieve and stock merchandise.
• Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; and visually verify information, often in small print.

Nice To Haves

• One year of sales experience.

Responsibilities

• Serve as the first point of contact for customers by phone and in the store.
• Engage customers, schedule appointments, build trust, identify needs, communicate processes and timelines, and sell parts and services in accordance with Company Customer Care standards.
• Organize and support the productivity of the service business through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
• Assist with customer care, work orders, register duties, facility maintenance, and Outside Purchase ordering as directed by management.
• Follow cash, credit, check, refund, and return policies; work with management to address customer service issues, complaints, and business opportunities.
• Perform express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
• Execute safety procedures and ensure wheel torque and oil and fluid services follow standard operating procedures.
• Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
• Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
• At designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to company policies, procedures, and safety and environmental rules.
• Perform other duties as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• Short-term disability
• Supplemental benefits
• 401(k) with company match
• PTO
• Holiday pay
• On-demand pay through DailyPay