Quicklane Service Advisor

Jim Norton Ford•Broken Arrow, OK

20d

About The Position

The Quicklane Service Advisor greets customers, listens to their needs, and schedules appointments. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The advisor monitors vehicle service progress, keeps customers informed, and explains completed work and charges. The Norton Family has served Oklahoma’s automotive needs since 1928 and offers opportunities for growth, training, and advancement. The position has medium-to-heavy physical requirements and includes working in indoor and outdoor dealership conditions.

Requirements

Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Very energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to sit, stand, and walk for long periods.
Visual acuity, including color vision, depth perception, and field of vision comparable to that necessary to drive vehicles safely.
Ability to perform the stated physical activities and occasional lifting of up to approximately 100 pounds.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor the progress of each vehicle throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as needed.