Truck Service Advisor I

TravelCenters of America • Mebane, NC

4d • Onsite

About The Position

The Truck Service Advisor (TSA) provides customer service at a TA Truck Service location through knowledge of products and services. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road better than they came. The position works in a service environment focused on exceeding customer expectations and maintaining the safety of customers and team members.

The advisor writes, details, and processes work orders and transactions; prepares estimates and quotes; secures purchase orders; sources parts from outside vendors; coordinates deliveries; and completes shift reporting. The role also helps maintain clean service counters, showrooms, and customer restrooms. The employee may be asked to perform additional duties, and the job description may be revised.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional presentation when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver’s license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide service to customers and share knowledge of products and services.
• Use suggestive selling to help generate revenue while influencing customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Write up ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain the cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Competitive wages
• Medical, dental, vision, and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED