Truck Service Advisor I

TravelCenters of America•Monroe, MI

10d

About The Position

The Truck Service Advisor (TSA) provides customer service by applying knowledge of the products and services offered by TA Truck Service. The role primarily involves writing work orders, suggestive selling, and handling over-the-counter transactions, with the goal of returning travelers to the road better than they came. The advisor works with customers, vendors, and the service team to prepare and process work orders, communicate quotes and estimated completion times, secure purchase orders, source parts, and coordinate deliveries. The role also includes preparing shift reports, maintaining service-area cleanliness, and helping ensure customer and team-member safety. Work may involve outdoor conditions and exposure to typical truck-service environments.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Present a professional manner to customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver's license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and maintain knowledge of products and services offered.
Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Properly write up ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain the cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.