Truck Service Advisor I

TravelCenters of America•North Las Vegas, NV

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location using knowledge of the products sold and services offered. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, helping ensure travelers can return to the road. The advisor works with customers, vendors, and coworkers to handle service requests, quotes, parts, payments, and shift reporting while maintaining clean and safe customer areas.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional presentation when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
A valid driver's license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customers with service and information about products and services.
Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports.
Understand and handle various payment types.
Maintain cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.