Truck Service Advisor I

TravelCenters of America•Deforest, WI

10d

About The Position

TravelCenters of America (TA) is hiring a Truck Service Advisor to provide customer service at its truck service locations. The role focuses on helping customers understand the products and services available, writing and processing work orders, suggestive selling, and handling over-the-counter transactions. The advisor helps coordinate service and parts, communicates estimates and timing to customers, and supports a clean and safe customer environment.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional presentation when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver's license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and explain products and services offered.
Use suggestive selling to help generate revenue, influencing customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Write ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate their delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain the cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.