Truck Service Advisor I

TravelCenters of America•York, NE

20d•Onsite

About The Position

The Truck Service Advisor (TSA) provides customer service at a TA Truck Service location, using knowledge of products and services to help customers and generate revenue. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions. The TSA helps ensure travelers can return to the road better than they came. The position works with customers, management, coworkers, and outside vendors to process service requests and transactions. It also includes preparing reports and maintaining clean, safe customer-facing areas. The role may involve interior and exterior conditions and exposure to outdoor elements, mechanical parts, fumes, particles, vibration, noise, and automotive-related substances.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver's license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and maintain knowledge of the products sold and services provided.
Use suggestive selling skills to help generate revenue and professionally influence customers with integrity.
Write, detail, and process work orders and over-the-counter transactions, including work order estimates and purchase orders.
Prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.