Drive Manager / Service Advisor

Luther Nissan Kia•Inver Grove Heights, MN

19d

About The Position

As a Service Advisor, you will own the customer’s experience in the service lane. You are the first point of contact with customers and will be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, Service Advisors help customers throughout their service experience. Individuals new to the automotive industry are welcome, including those with previous experience in customer service, retail sales, restaurants, or hospitality.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Fantastic communication skills with customers.
Professional, well-groomed personal appearance.
Clean driving record.
Willingness to submit to a pre-employment background check.
Employment offers are contingent on successfully passing a background screening, including a criminal background check, motor vehicle records review, and social security number verification.

Responsibilities

Oversee the flow of the drive lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer’s experience and carry out assignments that help the dealership leave a positive impression.
Provide concierge support for owner inquiries by phone or in person and help ensure customers are not mishandled.
Ensure the daily inventory of technicians’ time is consistently sold to service customers.
Distribute work efficiently among technicians.