Service Advisor

Lithia & Driveway • Temecula, CA

20d

About The Position

DCH Kia of Temecula is hiring a Service Advisor to serve as the main customer contact throughout the vehicle service process. The role includes listening to customer concerns, documenting vehicle issues, recommending maintenance and repairs, preparing estimates and repair orders, explaining work, and coordinating with technicians to ensure accurate repairs. The Service Advisor is expected to deliver a strong customer experience that builds loyalty and contribute to weekly and monthly goals in collaboration with the service manager.

This is a performance-driven position with estimated annual earnings of $64,500–$145,000, including commissions and potential bonuses. The schedule requires open availability, including evenings, weekends, and holidays. Department hours are Monday through Friday, 7 a.m.–6 p.m., and Saturday, 8 a.m.–5 p.m. The posting also describes ongoing training, mentorship, and growth opportunities.

Requirements

• At least 2 years of Service Advisor experience.
• At least 1 year of customer service experience.
• Previous experience working at an automotive dealership.
• Strong written and verbal communication skills.
• Excellent time management skills.
• Working knowledge of computers.
• Valid driver's license in the state of residence and an acceptable driving record.
• High school graduate or equivalent.
• Must be 18 years or older.
• Open availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Experience with Kia or Hyundai brands.
• Experience and familiarity using CDK.

Responsibilities

• Greet customers and act as the main contact throughout the service process.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates, write repair orders, and explain the work.
• Communicate with technicians to ensure accurate repairs.
• Deliver an outstanding customer experience that builds loyalty.
• Collaborate with the service manager on weekly and monthly goals.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Ongoing training, mentorship, and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED