Service Advisor

Lithia & Driveway•Fairbanks, AK

20d

About The Position

Lithia & Driveway is hiring a customer-focused Service Advisor for Chevrolet GMC of Fairbanks. The Service Advisor is the primary contact for service customers, delivering a positive ownership experience while identifying and recommending needed maintenance and repairs. The role involves customer communication and service coordination from the initial inquiry through vehicle pickup, including explaining recommendations and costs, obtaining approvals, keeping customers updated, and reviewing completed work. The position offers pay of $50,000–$70,000 per year, with commission earnings based on performance and experience. Open availability is requested to support dealership operations and customer demand, including evenings, weekends, and holidays. Applicants must be high school graduates or equivalent and at least 18 years old. The employer is a drug-free workplace and states that reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

At least 1 year of experience.
Experience helping customers and creating an exceptional service experience.
Ability to communicate with customers and service personnel.
Willingness to jump in where needed and commitment to following through on promises.
Basic automotive knowledge.
Comfort using computers, technology, and dealership software systems.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
Must be at least 18 years old.
Open availability for a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous Service Advisor experience.

Responsibilities

Answer incoming calls and greet customers while following established customer contact procedures.
Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
Communicate service recommendations, costs, timelines, and expected completion dates to customers.
Secure customer approval for recommended services, multi-point inspections, and additional repair requests.
Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
Provide ongoing status updates throughout the repair process.
Manage customer delivery by reviewing completed work, explaining services performed, and returning vehicles promptly.
Process customer payments and support a seamless Sales-to-Service experience.
Deliver exceptional customer service from initial contact through vehicle pickup.