Service Advisor

Kia of Cartersville•Cartersville, GA

20d

About The Position

Automotive service advisors greet customers, listen to their descriptions of problems or requested services, determine the type of service required, and prepare repair orders. When a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and contact the customer for authorization. They also advise customers about other available services. Employment is contingent upon successful completion of a background check, pre-employment drug screening, and a motor vehicle record review. Candidates must hold a valid driver’s license and have a driving record that meets the requirements of the company’s insurance carrier.

Requirements

Hold a valid driver’s license.
Have a driving record that meets the requirements of the company’s insurance carrier.
Successfully complete a background check, pre-employment drug screening, and motor vehicle record review.

Responsibilities

Greet customers promptly and professionally, gather vehicle information, and schedule service appointments.
Diagnose customer concerns through questioning, service history review, visual inspection, or test drive.
Prepare accurate repair orders with clear descriptions of concerns and complete parts and labor estimates.
Recommend needed repairs and maintenance based on inspection results and manufacturer specifications.
Set promised times, coordinate with the dispatcher, and track repair progress throughout the day.
Keep customers informed about changes to cost or timing and obtain authorization before additional work.
Review completed repair orders, explain work performed and charges, and process payment.
Resolve customer concerns and maintain high customer satisfaction and quality standards.
Keep service forms, menus, and pricing guides current, and maintain a clean work area and professional appearance.
Perform other tasks as assigned.