Sales Manager Jobs

About The Position

Requirements

• High school diploma or an equivalent degree
• Personal integrity
• Drive (strive to achieve results through determination and commitment, keep going during difficult or challenging times/situations)
• Teamwork (build and maintain positive relationships within and across teams)

Nice To Haves

• 1 -2 years prior retail experience in an apparel, service or specialty store environment
• Prior experience with computerized POS system

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers
• Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system)
• Use iPad tools to research and enthusiastically communicate this information to the customer
• Provide exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service
• Proactively address customer concerns with confidence
• Know when to escalate and partner with leadership team
• Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room
• Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical)
• Strive to identify the perfect gown/dress in the customer’s first three try-ons
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales
• Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations
• Promote all alterations services and personalization options
• Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses
• Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges
• Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience
• Report any broken or damaged equipment to store management
• Maintain high dress code standards for her/himself per the Dress Code
• Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events
• Respond promptly to all customer questions providing product and service information
• Build relationships to meet or exceed customer satisfaction and loyalty
• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated
• Maintain knowledge of and follow procedures for special order dresses
• Consistently achieve a 65% or greater platform conversion
• Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%
• Set come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl
• Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise
• Strive to become a Circle of Excellence member by exceeding sales targets
• Execute new processes, behaviors, contests and programs as assigned
• Perform duties and tasks as assigned by store management including: Promotion and sign set up, Merchandising and visual changes, Markdowns and inventory counts
• Actively support the store team to achieve sales, service and operational goals
• Accurately clock in and out for all scheduled shifts, breaks and meals
• Follow all loss prevention, security processes and policies
• Focus on own development and learning, complete all training as assigned for on-going development
• Celebrate successes of team members
• Share sales expertise and product knowledge with fellow stylists
• Open to coaching and feedback to improve behaviors and/or processes
• Capitalize on feedback from coaching conversations with managers
• Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum

Benefits

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Referral Incentive Program
• Generous Dream Maker Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance