Room Attendant Jobs

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Room Service Attendant Part Time

Banner Health•Phoenix, AZ

About The Position

The Room Service Attendant provides patients with menu and meal services, receives patient requests, and forwards communications to Dietetic Technicians or Dietitians when appropriate. The role assembles patient meals in correct quantities and works to support patient satisfaction with food and nutrition services. Attendants interact with patients and families, food service staff, nursing staff, Dietetic Technicians, and Dietitians. They follow established routines, work quickly and accurately, provide customer service, and maintain dietary, food quality, and sanitation standards. The available part-time evening schedule is 3:30 p.m. to 8:00 p.m., five days a week. Weekend and holiday rotation is included. Weekend shifts receive an additional $1 per hour; an 18% night-shift differential applies if applicable.

Requirements

  • Reading, writing, and mathematical skills.
  • One to two years of related experience, or the skills and knowledge of nutrition services typically gained through that experience.
  • Effective interpersonal communication skills and a friendly customer-service attitude.
  • Ability to follow instructions and safety guidelines for working with cleaning chemicals.
  • Ability to learn and use business computer software and point-of-sale systems.
  • Ability to learn food-handling regulations and pass certification tests as required.
  • Demonstrated effective customer-service skills.
  • For Banner Staffing Services team members, a food handlers' card is required within 30 days of hire, except for BSS team members in Tucson and Colorado.

Nice To Haves

  • High school diploma, GED, or equivalent working knowledge.
  • Understanding of nutrition services, common modified diets, and portion measures.
  • Additional skills and knowledge in health care nutrition services.
  • Bilingual skills, preferred in some assignments.
  • Additional related education and/or experience.

Responsibilities

  • Visit patients to obtain or discuss menu selections based on dietary orders, and enter or record daily meal selections and preferences for one or more patient units.
  • Use judgment regarding modified diets, food, and menu knowledge; request assistance from a Dietetic Technician or Dietitian when needed; and edit patient menus as required.
  • Provide meal service, which may include setting up tray workstations, preparing or portioning assigned foods in correct quantities, and assembling patient trays.
  • Deliver and serve meals, making independent judgments about special requests, snacks, and nourishments.
  • Provide customer service by phone or in person and resolve customer complaints effectively and efficiently.
  • Maintain food-handling and sanitation standards that meet licensing-agency requirements.
  • Resolve minor problems with patient menus and trays while maintaining dietary, food quality, and sanitation standards.

Benefits

  • Additional $1 per hour weekend shift differential for weekend shifts.
  • 18% night-shift differential if applicable.

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