Room Service Attendant

Banner Health•Glendale, AZ

7d•Onsite

About The Position

The Room Service Attendant provides patients with menu and meal services, records their selections and preferences, and forwards patient requests or communications to Dietetic Technicians and Dietitians when appropriate. The role includes assembling patient meals in correct quantities and working to support patient satisfaction with food and nutrition services. The attendant visits patients to discuss menu selections based on dietary orders, applies judgment when handling modified diets and food requests, and seeks assistance from nutrition professionals when needed. The position may involve preparing and portioning foods, setting up tray workstations, assembling and delivering trays, and serving meals. It also involves responding to patient and family requests, providing customer service by phone and in person, and resolving complaints and minor menu or tray problems. The role works with patients and families, food service staff, nursing staff, Dietetic Technicians, and Dietitians. The attendant must follow work routines and instructions, work quickly and accurately, and maintain food quality, dietary, food-handling, sanitation, and safety standards.

Requirements

Reading, writing, and mathematical skills.
Skills and knowledge of nutrition services typically gained through one to two years of related experience.
Effective interpersonal communication skills and a friendly customer service attitude.
Ability to follow instructions and safety guidelines when working with cleaning chemicals.
Ability to learn and work with business computer software and point-of-sale systems.
Ability to learn food-handling regulations and pass certification tests as required.
Demonstrated effective customer service skills.
For Banner Staffing Services team members, a food handlers' card is required within 30 days of hire, except for BSS team members in Tucson and Colorado.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health care nutrition services.
Bilingual skills in some assignments.
Additional related education and/or experience.

Responsibilities

Visit patients to obtain or discuss menu selections based on dietary orders, and enter or record daily selections and preferences for one or more patient units.
Use appropriate judgment and knowledge of modified diets, food, and menus when assisting patients; request Diet Tech or Dietitian assistance when needed and edit menus as required.
Set up tray workstations, prepare and portion assigned foods according to correct quantities, and/or assemble patient trays.
Deliver and serve meals, using independent judgment when responding to special requests, snacks, and nourishments.
Provide customer service by phone and in person, and resolve customer complaints effectively and efficiently.
Maintain food-handling and sanitation standards required by licensing agencies.
Follow work routines and work quickly and accurately while maintaining customer service, dietary, food-quality, and sanitation standards.
Resolve minor problems with patient menus and trays.