Room Service Attendant

St. Charles Health System • Bend, OR

6d

About The Position

The Room Service Attendant prepares and delivers patient trays and serves as the final quality and safety check in the food delivery process. The role also stocks assigned food supplies on patient floors and does not directly supervise caregivers. The Food Services Department provides patient room service, café, deli, and catering services.

Requirements

• Deschutes County Food Handlers Card, or the ability to obtain one within two weeks of hire.
• Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

• High school diploma or GED; equivalent education and experience will be considered.
• ServSafe Manager Certification.
• Previous customer service and/or food service experience.

Responsibilities

• Participate in assembling patient trays according to patient requests and diet orders.
• Deliver trays to patient rooms in a timely manner and verify the correct patient using the Double Patient Identifier process before leaving the tray.
• Notify nursing staff about aspiration precautions or other patient safety needs, and follow isolation and other precautionary-care procedures when delivering food.
• Provide courteous, timely, and accurate customer service to patients, guests, and staff.
• Confirm that trays and food are in proper order, check with patients that their meals match what they ordered and expected, and promptly address missing items or dissatisfaction.
• Maintain knowledge of therapeutic diets and menu items, ensure dietary restrictions are followed, and alert appropriate personnel to food items that are unsuitable for a patient's diet.
• Stock food supply areas on assigned patient floors as directed.
• Clean and sanitize room-service surfaces and equipment as directed; maintain clean work areas in compliance with organizational and Oregon food-sanitation standards.
• Store and handle food according to Hazard Analysis & Critical Control Points (HACCP) guidelines.
• Support other food-services areas as directed by a manager, supervisor, or coordinator.
• Support the organization's vision, mission, values, continuous-improvement principles, and safe environment for caregivers, patients, and guests.
• Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures, report known or suspected violations, and cooperate with organizational investigations.
• Perform additional duties of similar complexity as required or assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed