Room Service Attendant

Banner Health•Phoenix, AZ

6d•Onsite

About The Position

As a Room Service Attendant, you will be part of a team providing patient services and supporting the operation of a hospital. This position provides patients with menu and meal service, receives and forwards patient requests and communications to Dietetic Technicians and Dietitians when appropriate, and assembles patient meals in correct quantities. The role aims to provide patient satisfaction with food and nutrition services. The position is full-time, with an available day shift of 6:00 a.m. to 2:30 p.m., five days a week. Weekend and holiday rotations are included. Weekend shifts receive an additional $1 per hour; an 18% night shift differential applies if working nights.

Requirements

Reading, writing, and mathematical skills.
Skills and knowledge of nutrition services typically gained through one to two years of related experience.
Effective interpersonal communication skills and a friendly customer service attitude.
Ability to follow instructions and safety guidelines for working with cleaning chemicals.
Ability to learn and work with business computer software and point-of-sale systems.
Ability to learn food-handling regulations and pass certification tests as required.
Demonstrated effective customer service skills.
For Banner Staffing Services (BSS) team members, a food handlers' card is required within 30 days of hire, except for BSS team members in Tucson and Colorado.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health care nutrition services.
Bilingual skills preferred in some assignments.
Additional related education and/or experience.

Responsibilities

Visit patients to obtain or discuss menu selections based on dietary orders, and enter or record daily meal selections and preferences for one or more patient units.
Use appropriate judgment with modified diets, food and menu knowledge when communicating with patients; request assistance from a Diet Tech or Dietitian when needed, and edit patient menus as required.
Provide patient meal service, including setting up tray work stations, preparing or portioning assigned foods in correct quantities, and assembling patient trays.
Deliver and serve meals, making independent judgments about special requests, snacks, and nourishments.
Provide customer service by phone and in person, and resolve customer complaints effectively and efficiently.
Maintain food-handling and sanitation standards to meet licensing agency requirements.
Interact with patients and families, food service staff, nursing staff, dietetic technicians, and dietitians; follow work routines and instructions, work quickly and correctly, maintain dietary, food quality, and sanitation standards, and resolve minor problems with patient menus and trays.