Room Service Attendant

Banner Health•Mesa, AZ

5d•Onsite

About The Position

This position provides patients with menus and meal service, receives and forwards patient requests to Dietetic Technicians and Dietitians when appropriate, and assembles patient meals in the correct quantities. The role aims to promote patient satisfaction with food and nutrition services. The position is full time with varied shifts, scheduled any of the seven days of the week between 6:00 a.m. and 7:30 p.m. Weekend shifts receive an additional $1 per hour, and night shifts receive an additional 18% differential. The position is based at Banner Baywood Medical Center in Mesa, Arizona, a 342-bed hospital serving the East Valley communities.

Requirements

Reading, writing, and mathematical skills.
Skills and knowledge of nutrition services typically gained through one to two years of related experience.
Effective interpersonal communication skills and a friendly customer-service attitude.
Ability to follow instructions and safety guidelines for working with cleaning chemicals.
Ability to learn and use business computer software and point-of-sale systems.
Ability to learn food-handling regulations and pass certification tests as required.
Demonstrated effective customer-service skills.
For Banner Staffing Services team members, a food handlers' card is required within 30 days of hire; this requirement does not apply to BSS team members in Tucson and Colorado.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health-care nutrition services.
Bilingual skills for some assignments.
Additional related education and/or experience.

Responsibilities

Visit patients to obtain or discuss menu selections based on dietary orders, and enter or record daily meal selections and preferences for one or more patient units.
Use appropriate judgment regarding modified diets, food, and menus; request assistance from a Dietetic Technician or Dietitian when needed; and edit patient menus as required.
Provide meal service, including setting up tray workstations, preparing or portioning assigned foods in correct quantities, and assembling patient trays.
Deliver and serve meals, making independent judgments about special requests, snacks, and nourishments.
Provide customer service by phone and in person, and resolve customer complaints effectively and efficiently.
Maintain food-handling and sanitation standards required by licensing agencies.
Work with patients and families, food-service staff, nursing staff, Dietetic Technicians, and Dietitians; follow work routines; work quickly and accurately; maintain dietary, food-quality, and sanitation standards; and resolve minor menu and tray problems.