Room Service Attendant

St. Charles Health System•Bend, OR

7d•$21 - $26

About The Position

The Room Service Attendant prepares and delivers patient trays and serves as the final quality and safety check in the food delivery process. The position also stocks assigned food supplies on patient floors and does not directly supervise caregivers. St. Charles Health System’s Food Services Department provides high-volume food and beverage services, including patient room service, café, deli, and catering. The attendant supports safe, timely, and accurate service while following patient diet orders, food-safety practices, and organizational standards.

Requirements

Deschutes County Food Handlers Card, or ability to obtain one within two weeks of hire.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

High school diploma or GED; equivalent education and experience will be considered.
ServSafe Manager Certification.
Previous customer service and/or food service experience.

Responsibilities

Participate in assembling patient trays to meet patient requests and diet orders.
Deliver trays promptly to patient rooms and verify the correct patient using the Double Patient Identifier process before leaving a tray.
Notify appropriate nursing staff of aspiration precautions or other patient safety needs.
Follow isolation and other precautionary requirements when delivering food.
Provide courteous, timely customer service to patients, guests, and staff; confirm the food delivered matches the order and promptly address missing items or dissatisfaction.
Maintain knowledge of therapeutic diets and menu items, check patient dietary restrictions, and alert appropriate personnel when a food item may not be appropriate.
Stock food supply areas on assigned patient floors as directed.
Clean and sanitize room-service surfaces and equipment as directed.
Store and handle food according to Hazard Analysis & Critical Control Points (HACCP) guidelines.
Maintain clean work areas in compliance with St. Charles Health System and Oregon Food Sanitation standards.
Support other food-services areas as directed by a manager, supervisor, or coordinator.
Support the organization’s vision, mission, values, and Value Improvement Practice (VIP-Lean) continuous-improvement principles.
Help provide and maintain a safe environment for caregivers, patients, and guests.
Maintain professionalism and confidentiality, comply with applicable laws and policies, report known or suspected violations, and cooperate with organizational investigations.
Perform additional duties of similar complexity as required or assigned.