ROOM ATTENDANT

Texas Western Hospitality Group • Dallas, TX

8d • Onsite

About The Position

The Room Attendant cleans and services assigned guest rooms and bathrooms in a timely, organized manner and according to applicable procedures, brand standards, and company standards for minutes per room. The role includes preparing stay-over and checkout rooms, replenishing guest supplies, maintaining housekeeping carts and stations, and promptly responding to guest and management requests. The attendant helps ensure rooms are ready for sale, reports maintenance or safety issues, and follows team-cleaning and self-inspection procedures while maintaining a professional appearance and complying with company policies.

Responsibilities

• Clean and service assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.
• Change sheets, make beds, and vacuum stay-over and checkout guest rooms.
• Dust guest-room surfaces and fixtures, including tables, nightstands, dressers, light fixtures, televisions, air-conditioning units, and window ledges.
• Clean all mirrors.
• Notify guest services (front desk) when service is complete so rooms may be sold.
• Report rooms that cannot be serviced within the appropriate time standards to the supervisor.
• Report needed repairs and unsafe conditions to the supervisor.
• Respond to requests from guests, supervisors, or management in a timely and efficient manner.
• Keep the linen cart and supplies neat and organized according to department standards.
• Maintain the security of equipment, keys, and supplies issued each day.
• Report lost-and-found articles to the supervisor.
• Replace light bulbs.
• Transport trash and waste to the disposal area.
• Replenish supplies such as drinking glasses, writing supplies, bathroom supplies, and linen.
• Clean rooms according to specific brand and company minutes-per-room standards.
• Follow team-cleaning and self-inspecting procedures.
• Respond quickly and in a friendly manner to guest requests.
• Report appropriate complaints or requests to the appropriate department and follow up to ensure guest satisfaction.
• Keep the maid station clean and organized, and make rollaway beds.
• Maintain a professional image through appearance and dress.
• Follow company policies and procedures.
• Perform other duties as assigned by a supervisor or management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed