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Try It Now, FreeA strong Flight Attendant resume should emphasize exceptional customer service skills, teamwork, and the ability to improve overall flight experience for passengers. Highlight your accomplishments in areas such as increasing customer satisfaction ratings, optimizing flight operations, and implementing new programs or protocols to enhance efficiency and safety. Showcase your ability to collaborate with various teams, such as in-flight catering and flight operations, to deliver a seamless and enjoyable travel experience for passengers.
Miguel Hernandez
miguel@hernandez.com
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(267) 826-9314
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linkedin.com/in/miguel-hernandez
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@miguel.hernandez
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Flight Attendant
Experienced Flight Attendant with 4 years of expertise in customer service, team management, and safety protocols. Successfully implemented new training programs, collaborated with catering and operations teams to improve services, and optimized flight schedules resulting in increased customer satisfaction, revenue, and cost savings. Committed to delivering exceptional experiences for passengers while ensuring their safety and comfort.
WORK EXPERIENCE
Flight Attendant
03/2022 – Present
SkyWings Airlines
- Implemented a new customer service training program for the flight crew, resulting in a 25% increase in positive customer feedback and a 10% decrease in customer complaints.
- Collaborated with the in-flight catering team to introduce new menu options, resulting in a 15% increase in customer satisfaction ratings for food and beverage services.
- Developed and implemented a new cabin cleaning checklist, resulting in a 20% improvement in cabin cleanliness scores and a 5% increase in on-time departures.
Flight Operations Manager.
03/2020 – 03/2022
WingSpan Airways
- Managed a team of flight attendants to consistently achieve a 95% or higher on-time departure rate, resulting in improved customer satisfaction and increased revenue.
- Developed and implemented a new emergency response protocol, resulting in a 15% decrease in response time and a 10% increase in passenger safety ratings.
- Collaborated with the flight operations team to optimize flight schedules, resulting in a 5% increase in flight efficiency and a 10% decrease in fuel costs.
In-Flight Services Coordinator.
03/2019 – 03/2020
AirServe Airways
- Developed and implemented a new passenger feedback system, resulting in a 20% increase in customer satisfaction ratings and a 10% decrease in customer complaints.
- Collaborated with the flight operations team to optimize flight routes, resulting in a 5% decrease in flight time and a 10% decrease in fuel costs.
- Implemented a new onboard sales program, resulting in a 10% increase in revenue from in-flight sales.
SKILLS & COMPETENCIES
- Customer service excellence
- Team management and leadership
- Effective communication
- Conflict resolution
- Time management and punctuality
- Emergency response and safety protocols
- Flight operations coordination
- Menu planning and catering coordination
- Cabin cleanliness and organization
- Passenger feedback analysis
- Route optimization and fuel efficiency
- In-flight sales and revenue generation
- Training program development and implementation
- Adaptability and flexibility
- Multilingual proficiency (if applicable)
COURSES / CERTIFICATIONS
Certified Flight Attendant (CFA)
04/2023
Flight Attendant Training Group (FATG)
Cabin Crew Attestation (CCA)
04/2022
European Aviation Safety Agency (EASA)
FAA Cabin Safety Certificate
04/2021
Federal Aviation Administration
Education
Associate of Applied Science in Aviation
2016 - 2020
Broward College
Fort Lauderdale, FL
Aviation Flight Attendant
Customer Service
