Room Attendant

EOS•Beverly Hills, CA

8d•Onsite

About The Position

L’Ermitage Beverly Hills is an exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property committed to providing world-class hospitality. Reporting to the Housekeeping Management/Supervisory team, the Room Attendant maintains the cleanliness and readiness of assigned guest rooms and public areas, supports guest satisfaction, and communicates with colleagues to prevent and resolve issues. The role includes cleaning and servicing guest rooms, replenishing linens and amenities, completing room inspections and status updates, responding courteously to guest requests, and protecting guest privacy. Duties may also include evening turndown service, laundry-related tasks, cleaning employee areas, assisting guests with luggage, and helping train new staff. The attendant follows hotel policies, security and safety procedures, and departmental standards, and performs other duties assigned by management. The role requires a flexible schedule that may include weekdays, weekends, mornings, nights, and holidays. Work is primarily in hotel and/or restaurant areas, including guest-facing and employee back-of-house spaces, with some professional office environment; work may be performed alone or in groups and involves exposure to hazardous chemicals used as instructed.

Requirements

At least 1 year of professional cleaning experience; hotel or lodging experience is highly preferred.
Successful completion of a background check.
Strong attention to detail and a passion for excellence and cleanliness.
Availability and willingness to work flexible hours based on business needs, including weekdays and weekends; shifts may also include mornings, nights, and holidays.
Strong communication, organizational, and problem-solving skills.
Ability to prioritize, delegate, and respond in a timely manner.
Ability to work under pressure, multitask, and stay focused while maintaining hospitality.
Passion for delivering personalized service in a sophisticated environment.
Ability to remain standing for up to 10 hours, walk the property frequently, use stairs regularly, and move quickly in response to guest needs.
Ability to regularly move and lift up to 50 pounds.
Ability to perform repetitive manual tasks, bend, stretch, reach above the head, and kneel frequently.
Ability to visually inspect rooms and property areas for cleanliness and detail.
Ability to communicate and exchange information effectively; read, write, speak, and understand basic English.
Ability to perform tasks and operate equipment safely.
Ability to comply with safety procedures, including emergency evacuation, workplace violence, accident reporting, OSHA, and bloodborne pathogen procedures.

Nice To Haves

Hotel or lodging environment cleaning experience.

Responsibilities

Review daily reports such as in-house rooming lists, arrivals, and departures, and receive room assignments.
Clean and service assigned guest rooms to departmental standards, including changing linens, cleaning and sanitizing bathrooms and surfaces, and sweeping, vacuuming, and mopping floors.
Replenish guest amenities, minibar items, paper products, glassware, disposable items, and other room supplies; report minibar use to the Front Desk.
Inspect rooms and furnishings for cleanliness, damage, missing items, and proper working condition; report issues, stains, and potential additional guest charges to housekeeping management or supervisors.
Perform final room checks to ensure rooms are impeccably maintained and ready for guest check-in.
Check and update room status in the Property Management System to communicate with the Front Desk.
Greet guests, respond to requests professionally and courteously, provide accurate information about hotel services and local attractions, and respect guest privacy.
Complete turndown service when assigned and perform laundry services as required, including removing laundry bags and slips.
Report lost-and-found items to management and turn them over for secure storage.
Restock laundry carts and housekeeping closets, and clean and organize housekeeping areas at the end of each shift.
Clean public spaces and employee areas as assigned.
Make, undo, store, and deliver cots or rollaway beds as needed; return dishes, glassware, and ice buckets to the appropriate station.
Adhere to guest-room and master-key security procedures and department key sign-in/sign-out procedures.
Communicate with other departments about maintenance work orders and Front Desk issues requiring attention.
Assist guests with luggage, especially for large groups, when needed.
Assist in training new staff as requested and contribute to a collaborative, team-focused environment.
Follow safe work practices and required procedures, attend meetings and training, and comply with hotel policies and standards.
Perform other duties and responsibilities assigned by management to support departmental and operational needs.