Mobile Associate
T-Mobile • Grand Blanc, MI21d • Onsite
Retail Store Associate Jobs
2,801 jobs found — updated daily
Mobile Associate
T-Mobile • Wichita Falls, TX21d • OnsiteRetail Operations Associate
Guitar Center • Houston, TX21dSeasonal Retail Associate
Music & Arts • Selma, TX21d • OnsiteSr. Sales Associate
Guitar Center • Omaha, NE21d • OnsiteRetail Operations Associate
Guitar Center • Chicago, IL21dRental Associate
Guitar Center • La Mesa, CA21dRetail Operations Associate
Guitar Center • Fairfax, VA21d • OnsiteRetail Sales Associate
Guitar Center • Cedar Hill, TX21dRetail Sales Associate
Guitar Center • Kansas City, MO21dRetail Operations Associate
Guitar Center • Fairlawn, OH21dRetail Operations Associate
Guitar Center • Monroeville, PA21dRetail Sales Associate
Guitar Center • Brooklyn, NY21dRetail Sales Associate
Guitar Center • Katy, TX21dRetail Sales Associate
Guitar Center • Danbury, CT21dRetail Sales Associate
Guitar Center • Paramus, NJ21dRetail Sales Associate
Guitar Center • Braintree, MA21dRetail Sr. Sales Associate
Guitar Center • Highland Park, IL21dLessons Associate
Guitar Center • Carle Place, NY21dRetail Sales Associate
Guitar Center • Waco, TX21d
Mobile Associate, Store in Store - Retail Sales
T-Mobile•Grand Blanc, MI
•Onsite
About The Position
Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, create enthusiasm for T-Mobile products and services, and build relationships through meaningful interactions. The role focuses on identifying customer needs, educating and demonstrating solutions, recommending wireless products, and delivering strong customer experiences while meeting sales and quality-of-sale targets. Associates use digital tools and solution-based selling throughout customer interactions and onboarding, including helping customers learn to self-serve and use the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and reference resources, and stay current on personal results, promotions, and updates. The role also includes practicing and sharing skills, supporting store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. Associates follow up with customers, capture referrals, manage Be Back processes, conduct proactive sales outreach, and may perform price overrides for National Retail specialty offers. They work with nearby store leadership and teams to support customers with account setup, device support, and account servicing. The hourly base pay is $18.00, with $5.00 per hour training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. T-Mobile states that all employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Actual incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.
Nice To Haves
- Six months of customer service and/or sales experience; retail experience preferred.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
- Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
- Help customers onboard and learn to self-serve using the T-Mobile app for wireless needs.
- Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
- Continuously develop skills and share knowledge through practice and collaboration.
- Support store operations, including opening and closing procedures; carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
- Provide friendly, engaging customer service, build rapport and trust, and work to exceed customer expectations.
- Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
- Perform price overrides for specialty offers specific to National Retail.
- Partner with nearby store locations, leadership, and teams to support account setup, device support, and account servicing.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Build a Resume for Retail Store Associate
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
