Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Wichita Falls, TX

21d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role uses solution-based selling and digital self-service tools to support customer onboarding and help customers use the T-Mobile app for their wireless needs. Associates are expected to meet sales and quality targets while delivering exceptional customer experiences. The position includes training on T-Mobile’s in-store experience, products, processes, systems, and reference resources. Associates stay current on personal results, promotions, and updates; practice and share skills; support store operations and opening and closing procedures; and coordinate with nearby stores and teams to assist customers with account setup, device support, and account service. The role also involves securing kiosk cabinets and assets, carrying kiosk keys, and reporting missing keys or assets to a manager. The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The hourly base pay is $18, with an additional $5 per hour in training pay during the initial on-the-job training period, which lasts up to 90 days. After training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
Passionate customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend relevant products and services.
Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to stay customer-ready.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty while providing exceptional service and working to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership, store teams, and locations to support account setup, device support, account servicing, and customer onboarding.