GC Retail Rental Associate Store 112

Guitar Center • La Mesa, CA

9h

About The Position

The Rental Associate serves as the face of Guitar Center in the store, greeting customers, identifying their needs, recommending suitable products, and working to close sales. The role supports Guitar Center’s mission of developing lifelong musicians and helping people experience the joy of creating music, while contributing to an inclusive, customer-first environment.

The associate maintains the cleanliness and organization of the rentals department, builds customer relationships to encourage repeat business and future service needs, and contacts local vendors and companies to support business needs. The role also involves meeting service sales targets, demonstrating product and service knowledge, and collaborating with sales associates to guide customers through the sales process. Additional duties may be assigned.

Requirements

• Previous experience in retail operations and/or sales, or previous experience within a rental business.
• Strong orientation toward providing excellent customer service.
• Strong organizational skills and high attention to detail.
• Ability to pull and lift gear weighing up to 40 lbs.
• Willingness to work nights, weekends, and holidays as needed.
• Ability to communicate clearly, concisely, positively, and courteously with diverse internal and external stakeholders.
• Ability to identify opportunities and issues and follow through on work activities.
• Ability to learn quickly and take positive action independently.

Nice To Haves

• Intermediate knowledge of musical instruments sold at Guitar Center, such as guitars, drums, and technology products.
• Previous experience with live sound and backline.

Responsibilities

• Maintain the cleanliness and organization of the rentals department.
• Build relationships with customers to meet future service needs and encourage repeat business.
• Contact local vendors and companies by phone and email to support business needs.
• Reach sales targets for services.
• Demonstrate product and service knowledge to customers.
• Work cross-functionally with sales associates to support customers and guide them through the sales process as needed.
• Greet customers, qualify their needs, recommend suitable products, and work to close sales.
• Handle customer service issues as needed.
• Complete the Guitar Center certification program to develop a foundation in products and sales techniques.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to tour and return to their job afterward.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed