Team Lead/Shift Manager
Goodwill Industries of Gr. Cleveland & East Central Ohio • Canton, OH22d • Onsite
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Route 62 - Retail Team Lead/Shift Manager
Goodwill Industries of Gr. Cleveland & East Central Ohio•Canton, OH
•Onsite
About The Position
The Team Lead/Shift Manager helps the store manager and assistant manager run the store day to day and takes responsibility for store operations when they are not on shift. The role oversees the collection, processing, and pricing of donated goods and supports an attractive sales floor through merchandising. The position contributes to Goodwill's community mission by stewarding donations and the environment, providing high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace.
Requirements
- Strong judgment, problem-solving, and communication skills.
- Strong organization and time management.
- Knowledge of merchandise such as name brand, antiques, vintage, and collectibles.
- First aid and CPR certification required; certification can be obtained after hire.
- Valid driver's license and auto insurance.
- Background check required.
Nice To Haves
- Six or more months of retail sales experience, or demonstrated potential for management.
- Experience with computers.
- High school diploma or GED.
Responsibilities
- Oversee daily store operations, including donation processing and pricing, and keep the sales floor attractive through effective merchandising.
- Run all store operations during scheduled shifts when the store manager or assistant manager is absent.
- Process transactions accurately and manage cash operations, including daily counts and over/short reconciliation.
- Handle customer disputes and exchanges.
- Help manage the backroom warehouse, including loading and unloading donations with material handling equipment.
- Coach and train team members, handle day-to-day employee relations, and partner with HR when needed.
- Lead the team in meeting hourly and daily production goals.
- Model and enforce safe working conditions and keep the building and property clean and organized.
- Support the “You Changed a Life” campaign.
- Plan the day, handle end-of-day tasks, and keep the facility secure.
Benefits
- Bonus incentive plan.
- Daily Pay.
- Generous paid time off.
- Retirement planning with company match.
- Employee Assistance Program.
- Employee discount.
- Full-time employees are eligible for medical, dental, and vision benefits at a fraction of the premium cost.
- Full-time employees are eligible for short-term and long-term disability insurance at no cost.
- Full-time employees are eligible for life insurance at no cost.
- Full-time employees are eligible for paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
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