Retail Custom Framing Manager FT Free Training Provided
About The Position
The Retail Custom Framing Manager leads and coaches a team of framers who build customer relationships and create custom framing solutions. The role drives framing sales and assists customers in selecting memorable framing solutions for their art. Free hands-on training is provided. Working with the Store Manager, the manager supports store operations, company programs, and policy compliance; plans framing workload; monitors sales and production; and helps the framing team meet its performance goals. The manager also supports hiring, onboarding, training, and development, serves as Manager on Duty, and assists with inventory, shrink, safety, truck unloading, stocking, and omnichannel processes. The position is based in a public retail store. Work may include climate-controlled sales areas, stock rooms that may not be climate controlled, and occasional outdoor tasks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.
Requirements
- Basic computer skills.
- Ability to bend, lift, carry, reach, and stretch regularly; move throughout the store; and remain standing for long periods.
- Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
Nice To Haves
- Previous custom framing experience.
- Retail management experience.
- Experience leading a sales team.
Responsibilities
- Assist the Store Manager in ensuring adherence to standard operating procedures and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
- Develop and coach the team’s selling behaviors.
- Plan framing workload with the Store Manager and lead timely delivery of high-quality custom framing solutions.
- Meet individual key performance indicators (KPIs) and manage the framing team to meet its KPIs.
- Review sales and production workload and develop plans and sales-floor time for networking.
- Manage and execute assigned inventory management processes.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty.
- Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and performance management activities; and pursue continued self-development using leadership competencies.
- Partner daily with Managers on Duty regarding expectations for framing and framers.
- Model accepting, respectful, and positive interactions and promote the organization’s vision and values.
- Participate in truck unloading and stocking, ensuring standards are followed and completed within budget.
- Follow standard operating procedures and company programs and help ensure a safe environment.
- Acknowledge customers, help them locate products, and provide solutions.
- Assist with omnichannel processes.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, subject to position and eligibility.
- Employee Assistance Program.
- Medical, dental, and vision coverage, subject to position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Various voluntary insurance options.
- Employee discounts and access to partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
