Retail Store Manager

Circle K•Bartlett, TN

22d•Onsite

About The Position

The Retail Store Manager leads site operations, employees, customer service, training, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains site cleanliness, stocking, organization, and presentation; and ensures customer service and marketing execution meet Company standards. The role develops professional relationships with suppliers, addresses customer complaints, supports a safe public image, conducts written performance appraisals, and maintains effective communication with employees and the Market Manager. The manager evaluates site needs, organizes required records and reports, ensures merchandise is properly stocked and priced, and analyzes sales, expenses, budgets, forecasts, and margins to maximize sales and net profits. The position works with minimum direction and may perform other duties as assigned or delegated by a supervisor. Work is performed primarily indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally experience cold temperatures while supervising work in a walk-in cooler or freezer and may be exposed to occasional noise. The posting notes that job requirements may change periodically based on business necessity.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the CSR and ASM job descriptions.
Ability to supervise and manage functions listed in the CSR and ASM job descriptions.
Ability to use a computer or acquire the computer skills needed at the site, including analysis of reports, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimum direction and supervision.
Ability to work outdoors for assigned site-cleaning duties and tolerate occasional cold temperatures and noise.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Assign and manage tasks to maintain a clean, stocked, organized site that meets Company standards.
Maintain a professional and supportive image among employees and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, and marketing execution.
Train employees on safety procedures and promote safety awareness.
Ensure employees receive appropriate communication in a timely manner.
Hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.