Retail Store Manager

Circle K•Olive Branch, MS

12d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site standards, and financial performance. The role is responsible for recruiting, hiring, training, scheduling, and supervising employees; maintaining a clean, stocked, organized, and professional site; addressing customer concerns; supporting positive supplier and community relationships; and ensuring employees follow safety procedures and Company standards. The manager analyzes sales and expenses, budgets and forecasts P&L lines, manages merchandise margins, and safeguards store funds. The position works with a minimum of direction and supervision and includes indoor work as well as occasional outdoor duties and exposure to cold temperatures and noise. The listed minimum qualifications include a high school diploma or GED preferred, retail sales experience preferred, the ability to perform the role’s essential duties and supervise functions described for CSR and ASM roles, computer skills or the ability to acquire them, a valid driver’s license and transportation for bank and corporate meetings, and English communication skills. The posting notes that duties may change based on business needs. Circle K is an Equal Opportunity Employer and provides information about accommodation requests and its federal E-Verify program.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience and ability to perform the essential duties and work in the conditions described in the posting.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the CSR and ASM job descriptions.
Ability to supervise and manage functions listed in the CSR and ASM job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision.
Ability to work outdoors and tolerate occasional cold temperature extremes and occasional noise.

Nice To Haves

Experience in retail sales.
High school diploma or GED.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to support excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained to Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive and professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback to employees.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive appropriate communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach desired objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and understand and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.