Retail Store Manager

Riderflex•Springfield, MA

22d•$60,000 - $65,000•Onsite

About The Position

6 Brick's LLC is seeking a hands-on Retail Manager to lead its high-volume, single-location cannabis dispensary in Springfield, Massachusetts. The manager owns day-to-day store operations, leads the full retail team, maintains accurate inventory and regulatory compliance, and develops a strong customer experience. The role is in a family-owned business with documented procedures, clear standards, and an owner closely involved in the work. The manager oversees store operations and staffing, employee performance and development, inventory and compliance, financial procedures and business results, and customer and product experience. They also work with the company's COO on marketing, promotions, and operational reporting. The position is full-time, on-site, and pays $60,000–$65,000 annually, with eligibility for an annual performance bonus of up to 10% of salary. Candidates must be at least 21 years old, pass state-required background checks and CCC badging, and have experience managing a retail location or serving as a strong second-in-command with meaningful ownership. The employer seeks hands-on employee accountability experience and experience in a fast-paced, high-volume retail environment. Cannabis retail management, METRC, Dutchie, Massachusetts cannabis regulations, and a bachelor's degree are preferred but not required.

Requirements

Must be 21 years or older.
Must pass all state-required background checks and CCC badging.
Experience managing a retail location or serving as a strong second-in-command with real ownership.
Demonstrated hands-on employee accountability experience, including the ability to explain a performance situation from the initial conversation through documentation and outcome.
Experience in a high-volume, fast-paced retail environment.
Strong written and verbal communication skills.
Comfort adopting new software and evolving technology.
Open to feedback and able to apply coaching quickly.
Comfortable giving direct feedback and holding employees accountable.
Collaborative approach and ability to bring leadership solutions, not just problems.
Ability to stay calm and accurate when the store is busiest.

Nice To Haves

Cannabis retail management experience.
Hands-on METRC experience.
Dutchie POS and Dutchie Backoffice experience.
Direct experience with Massachusetts cannabis regulations and CCC requirements.
Experience in another highly regulated retail environment, such as pharmacy, liquor, or OSHA-regulated operations.
Bachelor's degree; preferred but not required.

Responsibilities

Lead daily store operations, including opening and closing standards.
Supervise and direct the retail team, including Team Leads.
Interview, hire, train, and develop hourly staff.
Conduct 30-, 60-, and 90-day reviews for every employee.
Build and manage schedules and shift coverage.
Coach employees directly, document performance concerns, and issue and follow through on verbal, written, and final warnings.
Manage attendance and conduct issues consistently, and make recommendations regarding discipline, termination, and advancement.
Apply performance standards consistently to both longer-tenured employees and new hires.
Oversee inventory accuracy, cycle counts, and audits; investigate and resolve discrepancies.
Maintain compliance with Massachusetts Cannabis Control Commission regulations and support CCC inspections, audits, and documentation.
Oversee security procedures and incident reporting.
Manage cash handling, reconciliation, and daily deposits.
Track monthly results and trends for business forecasting, own store KPIs, and use them to improve performance.
Maintain accurate financial records and operational reporting.
Resolve escalated customer complaints.
Maintain in-depth knowledge of store products and strains and industry trends.
Partner with the team on product education and responsible use.
Work with the company's COO on marketing, promotions, and operational reporting.