Retail Store Manager

Essential Employment Services • Albuquerque, NM

22d

About The Position

The Retail Store Manager oversees daily operations at a dispensary, ensuring efficient store performance, regulatory compliance, excellent customer service, and progress toward sales goals. The role leads and develops store personnel, manages inventory and product presentation, and maintains a safe, secure, and clean environment. The manager also analyzes sales performance and implements strategies and promotions to increase revenue, customer acquisition, and retention.

Requirements

• High school diploma or equivalent.
• At least 2 years of management experience in retail, restaurant, grocery, or service industries.
• Ability to create and maintain a customer-focused culture.
• Excellent customer service skills and phone etiquette.
• Ability to multitask, solve problems, make independent decisions, maintain order under stress, and adapt to changing circumstances.
• Proficiency in office management systems and Microsoft Office applications.
• Effective interpersonal skills and the ability to positively influence people at all levels.
• Detail-oriented, with a focus on process optimization.
• Excellent verbal and written communication skills.
• Ability to give and receive constructive criticism and guidance.
• Ability to articulate job goals and complete tasks effectively the first time.
• Authorized to work in the United States and at least 21 years of age.
• Reliable transportation and a valid driver's license.
• Ability to stand for long periods and walk around the dispensary throughout the workday.
• Ability to lift and carry up to 30 pounds and to reach, bend, and squat to access products and supplies.
• Ability to handle cash, credit card transactions, and inventory precisely; open and close containers or packaging, label products, and operate a point-of-sale system.
• Ability to use ladders or step stools occasionally.
• Good vision and hearing for reading labels, processing transactions, and communicating in a busy environment.
• Ability to work in a fast-paced, high-energy environment with fluctuating customer flow and tasks.

Nice To Haves

• Experience working in the cannabis industry.

Responsibilities

• Oversee daily dispensary operations, ensuring efficiency and compliance with state and local regulations.
• Manage inventory and product availability, maintain store cleanliness, conduct inventory counts, and reconcile discrepancies.
• Lead by example in delivering excellent customer service and ensure staff provide friendly, knowledgeable, and professional service.
• Hire, train, coach, and develop budtenders and other store personnel; conduct performance evaluations and support ongoing development.
• Develop sales strategies to meet revenue targets, analyze sales reports and KPIs, and adjust strategies to maximize profitability.
• Implement promotional and marketing strategies to increase customer acquisition and retention.
• Ensure compliance with local, state, and federal cannabis regulations and maintain accurate transaction, inventory, and employee compliance records.
• Oversee store displays and ensure products are organized and presented attractively.
• Maintain a safe and secure environment, including implementing safety procedures, cash-handling practices, and surveillance protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED