Wireless Retail Store Manager MAYFAIR MALL
About The Position
Arch Telecom’s Retail Store Manager leads a retail team and serves as a brand ambassador for the company and its wireless products and services. The manager creates energy around the brand, prioritizes customer needs, and builds new and lasting customer relationships by identifying needs and educating customers about relevant devices and services. The role oversees store functions, including sales, inventory, and implementation of new programs and initiatives, with responsibility for meeting or exceeding sales goals. The manager leads by example in delivering personalized solutions, demonstrating technology, resolving customer needs, and maintaining a high-quality store experience. The position also partners with employees across business and customer service channels to support a seamless customer experience and identify small-business leads.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 lbs.
- Reliable transportation.
- Availability to work full time, 45 hours per week.
- Leadership ability and confidence in a fast-paced sales environment.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills with team members and customers.
Responsibilities
- Lead and motivate the retail team by example, sharing best practices and supporting customers.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of current technology.
- Oversee store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Use digital tools to demonstrate coverage, plans, services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared company success.
- Provide customer service with patience, honesty, and empathy.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
