Wireless Retail Store Manager MAYFAIR MALL

Arch Telecom•Wauwatosa, WI

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, represents the brand, and creates an energetic, customer-focused store environment. The manager builds customer relationships, uncovers individual needs, and educates customers about devices, services, and technology solutions. The role oversees store functions including sales, inventory, and implementation of programs and initiatives, with responsibility for meeting or exceeding sales goals. The manager leads by example in providing personalized solutions, demonstrating technology, and delivering patient, honest, and empathetic service. The position also includes completing training, using digital tools and store systems, and partnering with colleagues across business and customer service channels to resolve customer issues and identify small-business leads.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for a 45-hour full-time workweek.
Leadership ability and confidence to succeed in a fast-paced sales environment.
Effective operational, financial, and performance management skills.
Strong communication skills with team members and customers.

Responsibilities

Lead and motivate the retail team by example, sharing best practices and supporting a fast-paced sales environment.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of devices and technology.
Oversee store sales, inventory, and implementation of new store programs and initiatives; ensure the store meets or exceeds sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Maintain the store and provide customer service with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and support shared accountability for company success.