Store Manager, Mayfair Mall

KnitWell Group • Wauwatosa, WI

1d • Onsite

About The Position

The Store Manager leads the store team, builds community connections, and shapes a seamless customer experience. The role fosters a welcoming environment for associates and customers, creating memorable, personalized experiences that reflect the company’s culture of hospitality. The Store Manager is accountable for store performance and for coaching and developing a successful team.

The role sets a clear vision and strategy to prioritize a customer-centered culture, operational excellence, and business results. It oversees the store’s financial performance, payroll, scheduling, and sales goals; uses reporting to develop action plans; maintains the store’s visual presentation and brand standards; and ensures compliance with company policies and practices. The Store Manager also shares brand priorities and builds community connections through company-sponsored events, philanthropy, and other initiatives.

Requirements

• At least 18 years old.
• At least 5 years of retail management experience, including 2 years in a Store Manager position.
• Flexible availability, including nights, weekends, and holidays.
• Passion for the brand, fashion, and empowering confidence.
• Ownership mindset; leads by example, with strong accountability and initiative.
• Effective leadership, people management, and communication skills.
• Collaborative leadership style and commitment to developing talent.
• Strong business acumen and ability to drive results using reporting analysis and strategic planning.
• Action-oriented organizational skills to organize, delegate, and prioritize assignments and meet deadlines.
• Ability to bend, reach, and stretch for products; maneuver around the sales floor and stockroom; operate the register; and lift or carry up to 50 pounds.

Responsibilities

• Set a clear vision and strategy focused on customer experience, operational excellence, and business results.
• Hire, develop, and coach a retail team to deliver a customer-centered experience.
• Manage store financial performance, payroll, and schedules, and achieve sales goals.
• Communicate expectations, provide guidance and feedback, and empower the team.
• Use store reporting to create action plans, improve metrics, and manage the business effectively.
• Maintain a visually inspiring store environment that reflects brand standards.
• Communicate brand priorities, initiatives, and messages to the store team.
• Ensure compliance with policies, guidelines, and business practices.
• Build community connections through company-sponsored in-store events, philanthropy, and other initiatives.

Benefits

• Optional medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off and holidays.
• Opportunities for monthly bonuses.
• Merchandise discounts and eligibility for discounts at sister brands.
• Professional development and opportunities for advancement across the company’s brands.
• Community impact through philanthropic partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed