Optical Manager - Mayfair

Warby Parker•Wauwatosa, WI

About The Position

Warby Parker is seeking an Optical Manager to join its in-house Optical team at the Mayfair store. The manager uses optical expertise and product knowledge to create positive customer experiences, help customers meet their eyewear needs, and explain prescriptions and product offerings. The role combines customer-facing optical work with leadership of the store’s Opticians, including coaching, development, service standards, and support for store operations. The Optical Manager reports to the Store Leader and helps anticipate staffing needs and oversee Optician Apprentice Program participants.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
Have at least 2 years of experience in a management position.
Demonstrate strong leadership and mentoring skills, model behavior, drive optical metrics, and adhere to strict optical standards.
Exercise professionalism and open-mindedness when making decisions on behalf of the team.
Have a passion for the eyewear and retail industries.
Communicate clearly and effectively, including explaining technical terms in language customers can understand.
Be dedicated to exceeding expectations for customers and teammates.
Be detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing work environment.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Help customers meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage and develop a team of Opticians through feedback, ongoing development conversations, and leading by example on the floor.
Uphold exceptional customer service standards and implement retail experience programs to increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive and safe store culture, and use company resources to support employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.