Optical Manager

Boscov's • Whitehall, PA

2d

About The Position

Boscov’s is seeking an Optical Manager to join its Optical team. The role performs dispensing-optician duties as well as managerial responsibilities, including serving customers, overseeing appointments, reviewing insurance information, maintaining the department, and liaising with the lab to help ensure orders are processed on time. The manager leads associates and oversees daily store operations while supporting a high-quality customer experience and the department’s business performance.

Requirements

• At least 2 years of retail management experience, with a results-oriented approach and a proven record of reaching goals.
• High school diploma or GED equivalent.
• Strong supervisory and mentoring skills to support customer satisfaction and sales.
• Ability to use computer systems for sales, ordering, and timekeeping.
• Polished customer-service skills and the ability to understand patients’ needs.
• Ability to resolve customer complaints tactfully and achieve positive outcomes.
• Reliable and punctual attendance to maintain store hours and coverage.
• Flexible schedule, including availability to work Saturdays and special sales events.
• The position is active and involves moving throughout the department during the shift.

Nice To Haves

• Interest in fashion eyewear and an eye for style.

Responsibilities

• Provide outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure customer interactions reflect Boscov’s service standards.
• Interpret prescriptions, take optical measurements, verify prescriptions with a lensometer, dispense eyewear, complete fittings and adjustments, and manage customer orders through delivery.
• Lead, coach, and develop associates to achieve sales goals, provide excellent service, and maintain operational standards.
• Oversee daily operations, including scheduling, workflow, order management, inventory support, and timely customer updates about order status.
• Process and verify third-party vision insurance benefits and claims accurately and in accordance with company procedures.
• Follow company policies, HIPAA regulations, and confidentiality standards when handling patient information.
• Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
• Partner with the Director of Optical Services on business performance, operational and maintenance needs, associate development, and relationships with independent doctors and Boscov’s store leadership.
• Maintain a clean, organized, visually appealing optical department that supports customer experience and Boscov’s brand standards.

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage.
• Voluntary short-term and long-term disability insurance.
• Company-paid life insurance.
• 401(k) with company match.
• Weekly pay.
• Paid vacation.
• Liberal employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED