Optical Manager

Boscov’s•Whitehall, PA

21h

About The Position

Boscov’s is hiring a full-time, non-licensed Optical Manager to join its Optical team. The manager performs the duties of a dispensing optician in addition to managerial responsibilities. The role involves serving customers, coordinating appointments and insurance information, overseeing store operations and upkeep, and acting as a liaison between customers and the lab to help ensure orders are processed on time. The Optical Manager works with the Director of Optical Services, store leadership, independent doctors, and associates to support business performance, customer service, and operational excellence.

Requirements

At least 2 years of retail management experience, with a drive for results and a proven track record of reaching goals.
High school diploma or GED equivalent.
Strong ability to supervise and mentor others to generate customer satisfaction and sales.
Ability to use computer systems for sales, ordering, and timekeeping.
Polished customer service skills and the ability to understand patients’ needs.
Ability to resolve customer complaints tactfully and achieve positive outcomes.
Reliable and punctual attendance to maintain store hours and coverage.
Flexible scheduling availability and ability to work Saturdays and special sales events.
Position is active and requires moving throughout the department during the shift.

Nice To Haves

Interest in fashion eyewear and an eye for style.

Responsibilities

Provide outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure customer interactions reflect Boscov’s commitment to quality and care.
Interpret prescriptions, take optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
Lead, coach, and develop store associates to achieve sales goals, provide strong customer service, and maintain operational excellence.
Oversee daily store operations, including scheduling, workflow, order management, inventory support, and timely customer communications about order status.
Process and verify third-party vision insurance benefits and claims accurately and in accordance with company procedures.
Comply with company policies, HIPAA regulations, and confidentiality standards when handling patient information.
Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and build relationships with independent doctors and Boscov’s store leadership.
Maintain a clean, organized, visually appealing optical department that supports the customer experience and reflects Boscov’s brand standards.