Optical Manager

Boscov's•Exton, PA

2d•Onsite

About The Position

Boscov’s is hiring a non-licensed Optical Manager to join its Optical team. The manager performs the duties of a dispensing optician in addition to managerial responsibilities, serving customers, confirming appointments, reviewing insurance information, overseeing store upkeep, and acting as the liaison between customers and the lab to ensure orders are processed promptly. The role supports department performance and customer service while maintaining operational standards and compliance.

Requirements

At least 2 years of retail management experience, with a drive for results and a proven record of reaching goals.
High school diploma or GED equivalent.
Strong skills in supervising and mentoring others to generate customer satisfaction and sales.
Ability to use computer systems for sales, ordering, and timekeeping.
Polished customer service skills and the ability to understand patients’ needs.
Ability to resolve customer complaints tactfully and achieve positive outcomes.
Reliable and punctual attendance to support store hours and coverage.
Flexible availability, including Saturdays and special sales events.
Position is active and involves moving throughout the department during the shift.

Nice To Haves

Interest in fashion eyewear and an eye for style.

Responsibilities

Deliver outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure customer interactions reflect Boscov’s commitment to quality and care.
Interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
Lead, coach, and develop store associates to achieve sales goals, provide excellent customer service, and maintain operational excellence.
Oversee daily store operations, including scheduling, workflow, order management, inventory support, and customer communications about order status.
Process and verify third-party vision insurance benefits and claims accurately and in accordance with company procedures.
Follow company policies, HIPAA regulations, and confidentiality standards when handling patient information.
Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and maintain relationships with independent doctors and Boscov’s store leadership.
Maintain a clean, organized, and visually appealing optical department that supports the customer experience and reflects Boscov’s brand standards.