Optical Manager - Mayfair

Warby Parker•Wauwatosa, WI

About The Position

Warby Parker is seeking an Optical Manager to join its in-house Optical team. The role combines customer-facing optical work with leadership of the store’s Opticians. The Optical Manager helps customers find eyewear that meets their needs, ensures eyewear is fitted accurately and meets optical standards, and explains prescriptions and product options. As a coach and team player, the manager leads by example, develops the team, supports strong customer experiences, and contributes to store operations and employee engagement.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
Have 2 or more years of experience in a management position.
Demonstrate leadership and mentoring skills, model behavior, drive optical metrics, and adhere to strict optical standards.
Make decisions on behalf of the team with professionalism and open-mindedness.
Have a passion for the eyewear and retail industries.
Communicate clearly and effectively, including explaining technical terms in ways customers can understand.
Be dedicated to going above and beyond for customers and teammates.
Be detail-oriented and organized, and able to prioritize tasks and responsibilities in a fast-paced, changing environment.
Take work seriously without taking yourself too seriously.
Not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
Maintain exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive and safe store culture.
Use company resources to increase employee engagement and job satisfaction.
Support general store systems, inventory databases, and business operations.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave; accrual and eligibility details vary by location and employment status.
Paid holidays for full-time employees; details vary by location.
Vacation days for full-time employees; amount and eligibility details vary by location, tenure, and hours worked.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.