Store Manager, Mayfair Mall

Knitwell Group • Wauwatosa, WI

4d • Onsite

About The Position

The Store Manager leads the store team, builds community connections, and shapes a seamless customer experience. The role fosters a welcoming environment for associates and customers, delivering memorable, personalized experiences that reflect the company’s culture of hospitality. The Store Manager is accountable for store performance and for coaching and developing a successful team.

The Store Manager defines a vision and strategy for a customer-centered culture, operational excellence, and business results. They oversee the store’s financial performance, payroll, scheduling, and sales goals; use reporting to create action plans; maintain brand visual standards; communicate company priorities; ensure policy compliance; and build community connections through company-sponsored events, philanthropy, and other initiatives.

Requirements

• Must be at least 18 years old.
• At least 5 years of retail management experience, including 2 years in a Store Manager position.
• Flexible availability, including nights, weekends, and holidays.
• Passion for the brand, fashion, and empowering confidence.
• Demonstrated ownership mindset and ability to lead by example.
• High accountability and initiative.
• Effective leadership, people management, and communication skills.
• Collaborative leadership style with an investment in developing talent.
• Strong business acumen and ability to drive results through reporting analysis and strategic planning.
• Action-oriented approach to organizing, delegating, and prioritizing assignments to meet deadlines.
• Ability to bend, reach, and stretch for products; maneuver around the sales floor and stockroom; operate the register; and lift or carry up to 50 pounds.

Responsibilities

• Define a clear vision and strategy to prioritize a customer-centered culture, drive operational excellence, and deliver business results.
• Hire, develop, and coach an effective retail team to deliver a customer-centered experience.
• Own the store’s financial performance, manage payroll and schedules, and achieve sales goals.
• Communicate expectations, provide guidance and feedback, and empower the team.
• Use store reporting to create action plans to improve metrics and run the business effectively.
• Maintain a visually inspiring store environment that reflects brand standards.
• Share brand priorities, initiatives, and messages with store teams.
• Ensure compliance with policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Opportunities for monthly bonuses
• Merchandise discounts and eligibility for discounts at sister brands
• Professional development and opportunities for advancement across the company’s brands
• Community impact through philanthropic partnerships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed