Wireless Retail Sales Associate MAYFAIR MALL
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Its Mobile Associates work as part of a retail team to represent the brand, create enthusiasm for products and services, and focus on customer needs. This is a learning role in which the associate builds the skills and expertise needed to become a Mobile Expert after completing training. The associate helps customers continue their shopping journey, explores their needs, demonstrates technology, and recommends personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions and clear answers, and approach sales and service needs with patience, honesty, and empathy. Associates learn and use digital tools to explain network coverage and plans, and to inspect, review, and troubleshoot devices and accounts. The role also involves completing training on the in-store experience, skills, processes, systems, and reference resources, as well as partnering with colleagues across sales, business, and customer service to resolve issues and deliver a seamless customer experience. The position is at Mayfair Mall in Wauwatosa, Wisconsin, and is available full-time or part-time.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
- Provide a first-class customer experience while working toward performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
