Wireless Retail Sales Associate LEHIGH VALLEY MALL

Arch Telecom•Whitehall, PA

1d•$10 - $30•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the brand, create energy and excitement around products and services, and make customer needs their first priority. They build new customer relationships and strengthen existing ones while developing expertise in identifying needs, demonstrating products, and recommending device and service solutions. This is a learning role. Associates work with their team to build the skills and expertise needed to progress to Mobile Expert after completing training. The role includes learning customer service and sales processes, using digital tools to support customer interactions, and completing training on the in-store experience, systems, and reference resources.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Provide a high-quality customer experience and build customer loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ individual needs and demonstrate the latest technology in-store.
Work alongside colleagues to recommend personalized solutions, including accessories and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small business leads.
Build strong peer relationships and contribute to shared accountability for company success.