Wireless Retail Sales Associate LEHIGH VALLEY MALL

Arch Telecom•Whitehall, PA

8d•$10 - $30•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team, serving as brand ambassadors who create energy and excitement around products and services. They focus on customer needs, build meaningful connections, and develop expertise in identifying customer needs and recommending devices and services. This is a learning role that prepares associates for promotion to Mobile Expert after training completion. Associates learn customer service while delivering a high-quality customer experience and building customer loyalty. They help customers continue their shopping journey, demonstrate technology, recommend personalized products and services, and guide customers through purchases. They also learn to use digital tools to demonstrate coverage and plans and to inspect, review, and troubleshoot devices and accounts. Associates complete training in the in-store experience, skills, processes, systems, and reference resources. They collaborate with colleagues across business and customer service channels to resolve issues, identify small-business leads, and support the overall customer experience. The position is available full-time or part-time at Lehigh Valley Mall in Whitehall, Pennsylvania. The stated hourly pay range is $10.00–$30.00. Full-time employees are eligible for health benefits. Arch Telecom describes diversity and inclusion as foundational to its organization.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20 or more hours) work.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach service and sales needs with patience, honesty, and empathy.
Learn to use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.
Provide a first-class customer experience while working with peers and store leaders and sharing best practices.